Your data may still be available
Is your tracker data no longer showing up? Follow these steps to check the data and make it visible again if necessary.
How to Recover Your Data
1. Clear the cache—give your app a fresh start
- Open your smartphone’s “Settings”
- Go to “Apps” and search for WLP
- Tap “Storage”
- Select “Clear Cache”
2. Reinstall the app—re-establish connections
- Uninstall WLP
- Go to the App Store / Google Play Store
- Download WLP again
- Install and launch the app
Tips for a Successful Recovery
1. Before reinstalling:
- Write down your login credentials
- Take a screenshot of your settings
2. After reinstalling:
- Reconnect your tracker
- Check all permissions
3. Be patient:
- Give the app time to sync
- Check again after 24 hours
If the problems persist
Sometimes a complete restart of all involved devices—smartphone, tracker, and router—helps!
Your path to success
1. Stay patient—data synchronization sometimes takes time
2. Follow the steps systematically
3. Check the connection regularly
Need more help? Our support team is here for you! Together, we’ll find a solution and get your data back.
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