Google Health: A Help Guide

We’ll get your data back on track!

Are your activities not being tracked or synced correctly? Follow the steps below to check for the cause and restore syncing.

Important: After each step, please wait 30 minutes and check to see if the data is flowing again.

Step 1: Check Google Health Data

- Open your Google Health app

- Check whether steps and workouts are displayed

- If not: Sync your wristband/watch with the app

Tip: Data goes directly from Google Health to WLP, not from the device!

Step 2: Reconnect the Tracker in WLP

- Open the WLP Menu → “Tracker Connection”

- Find the Google Health logo

- Click “Disconnect”

- Select Google Health again

- Follow the instructions

- Enable ALL permissions

Step 3: Disconnect in the Google Health app

- In WLP: Disconnect Google Health again

- Open the Google Health app

- Go to: Account → Third-Party Apps → Manage Apps

- Revoke access for WLP and/or Thryve

- Reconnect Google Health in WLP

Step 4: Disconnect from the Google Health website

- In WLP: Disconnect Google Health again

- Visit: https://myaccount.google.com/permissions

- Log in

- Remove access permissions for WLP/Thryve

- Reconnect Google Health in WLP

Step 5: Clear the app cache

- Open your smartphone settings

- Go to “Apps” → WLP

- Select “Storage”

- Tap “Clear cache”

Step 6: Complete Restart

- Uninstall WLP

- Turn your smartphone off and then back on

- Reinstall WLP

- Set everything up again

Don’t worry—your data will be preserved during the reinstallation!

Tips for Best Results

1. Be patient:

- Wait 30 minutes after each change

- Check the synchronization regularly

2. Take a systematic approach:

- Test one solution at a time

- Make a note of what you’ve already tried

3. Keep apps up to date:

- Update Google Health and WLP regularly

- Check for updates for your Google Health device

If nothing works...

Have all these steps failed to resolve the issue? Our support team is here to help!

- Document the steps you’ve taken so far

- Describe the problem in detail