Withings: A Help Guide

We’ll get your data back on track!

Are your activities not being tracked or synced correctly? Follow the steps below to identify the cause and restore syncing.

Important: After each step, please wait 30 minutes and check to see if the data is flowing again.

Step 1: Check your Withings data

1. Open your Withings app

2. Check if your activities are displayed:

- Steps

- Workouts

3. If not: Sync your device with the app

Tip: Data goes from the Withings app to WLP, not directly from the device!

Step 2: Reconnect the tracker in WLP

1. Open WLP Menu → “Tracker Connection”

2. Find the Withings logo

3. Click “Disconnect”

4. Select Withings again

5. Follow the instructions

6. Enable ALL permissions

Step 3: Disconnect from the Withings website

1. In WLP: Disconnect Withings again

2. Visit: https://account.withings.com/partner/partner

3. Log in

4. Disconnect from WLP

5. Reconnect Withings in WLP

Step 4: Clear the app cache

1. Open your smartphone settings

2. Go to “Apps” → WLP

3. Select “Storage”

4. Tap “Clear Cache”

Step 5: Complete Restart

1. Uninstall WLP

2. Turn your smartphone off and then back on

3. Reinstall WLP

4. Set everything up again

Don’t worry—your data will be preserved during the reinstallation!

Pro Tips for Best Results

1. Patience is key:

- Wait 30 minutes after each change

- Check the synchronization regularly

2. Take a systematic approach:

- Test one solution at a time

- Keep track of what you’ve already tried

3. Keep apps up to date:

- Update the Withings app and WLP regularly

- Check for updates for your Withings device

Avoiding Common Pitfalls

- Check your internet connection

- Keep your device charged

- Sync regularly with the Withings app

If nothing helps...

Have all these steps failed to resolve the issue? Our support team is here for you!

- Document the steps you’ve taken so far

- Describe the problem in detail