Garmin: A Help Guide

We’ll get your data back on track!

Are your activities not being tracked or synced correctly? Follow the steps below to identify the cause and restore syncing.

Important: After each step, please wait 30 minutes and check to see if the data is flowing again.

Step 1: Check Garmin Connect Data

- Open the Garmin Connect app

- Check whether steps and workouts are displayed

- If not: Sync your device with the app

Tip: Data goes from Garmin Connect to WLP, not directly from the device!

Step 2: Reconnect the Tracker in WLP

- Open the WLP menu → “Tracker Connection”

- Find the Garmin logo

- Click “Disconnect”

- Select Garmin again

- Follow the instructions

- Enable ALL permissions

Step 3: Disconnect in the Garmin Connect app

- In WLP: Disconnect Garmin again

- Open the Garmin Connect app

- Go to: Settings → Linked Apps → Manage Third-Party Apps

- Disconnect from WLP

- Reconnect Garmin in WLP

Step 4: Disconnect on the Garmin website

- In WLP: Disconnect Garmin again

- Visit: https://connect.garmin.com/modern/settings/accountInformation

- Log in

- Disconnect from WLP

- Reconnect Garmin in WLP

Step 5: Clear the app cache

- Open your smartphone settings

- Go to “Apps” → WLP

- Select “Storage”

- Tap “Clear Cache”

Step 6: Complete Restart

- Uninstall WLP

- Turn your smartphone off and then back on

- Reinstall WLP

- Set everything up again

Don’t worry—your data will be preserved during the reinstallation!

Pro Tips for Best Results

1. Patience is key:

- Wait 30 minutes after each change

- Check the synchronization regularly

2. Take a systematic approach:

- Test one solution at a time

- Make a note of what you’ve already tried

3. Keep apps up to date:

- Update Garmin Connect and WLP regularly

- Check for updates for your Garmin device

If nothing works...

Did none of these steps resolve the issue? Our support team is here for you!

- Document the steps you’ve taken so far

- Describe the problem in detail